Privacy Policy

Sarah Afiovana Ltd (“Sarah Afiovana”, “We”, “Us” or “Our”) wants to assure all existing and future customers, as well as visitors to our website, that we take the security of your personal data and the protection of your privacy seriously.

You can be assured that the data we collect and use is treated in accordance with the relevant legislation, including:

  • The General Data Protection Regulations (GDPR) 2016
  • The Data Protection Act 1998
  • The Privacy and Electronic Communications Regulations 2003

We also follow the principles outlined in this Privacy Policy.

We aim to be transparent about how we collect and use your data and will not do anything with it that you would not reasonably expect.

By arranging an appointment with us, signing up for our mailing list, or accepting our Privacy Policy and Website Terms and Conditions when visiting our website, you give us consent to collect, store, and use your personal data in accordance with this Privacy Policy. You also agree to the use of cookies.

How Do We Collect Information?

We collect personal information from you when:

  • You visit our website
  • You make an appointment for a consultation with us
  • You make ongoing or repeat purchases from us
  • You sign up for our mailing list
  • You enquire about our products, services, or job vacancies via:
    • Direct email
    • Web forms
    • Phone conversations
    • Post
    • Social media
  • Or when you otherwise provide us with personal information

Whenever you provide personal information to us, you consent to its collection and use in accordance with this policy, including our use of cookies.

What Personal Information Do We Collect About You and How Is It Used?

Some of our products may have special VAT rates or advantageous tax treatments. Therefore, we may be required to collect and provide certain information about you to Her Majesty’s Customs and Excise.

Providing information to us is not compulsory, and you have no statutory or contractual obligation to do so. However, if you choose not to provide certain information, we may be unable to offer some services or communicate effectively with you.

The types of personal data we typically collect include:

  • Name
  • Postal address
  • Email address
  • Telephone number(s)
  • Country of residence
  • Bank or credit card details
  • Products ordered
  • Personal measurements or other relevant details related to your order

This information helps us provide a personalised service. We may also collect additional information that you voluntarily provide to us from time to time.

We may use your information to:

  • Provide the goods and services you have requested
  • Maintain a record of your relationship with us
  • Send you email updates about:
    • Our events
    • Our website
    • Policy changes
    • Relevant products and services
  • Invite you to participate in surveys and market research
  • Improve our understanding of our customers and their future needs
  • Run, administer, and operate our business effectively

Electronic Marketing

We will not send third-party marketing communications via email or other electronic means without your explicit opt-in consent.

Sharing Your Personal Information

Your personal information may be shared with trusted third parties who provide services to us, but only for the purposes outlined in this policy. Examples include companies providing:

  • Banking services
  • Data processing
  • Survey management
  • Email distribution

Where appropriate, we review the data protection policies of these providers and seek confidentiality and data-use agreements to ensure your information is protected.

We may also transfer your personal information as part of a business restructuring or reorganisation, but we will take steps to ensure your privacy rights continue to be protected.

Except in the circumstances described above, or where required by law, we will not share your personal information with third parties (including for marketing purposes) without your express consent.

Unsubscribing or Withdrawing Consent

You have the right to request that we stop processing your personal data if that processing is based on your consent.

To withdraw consent or unsubscribe from communications, please contact us at:

Email: info@afiovana.com