📄 Privacy Policy – Sarah Afiovana Hair Couture
Last updated: [31/03/2026]
1. Who We Are
Sarah Afiovana Hair Couture (“we”, “us”, “our”) provides consultation-led hair loss solutions, including human hair wigs, toppers and systems.
We are committed to protecting your personal data and handling it with complete discretion, care and professionalism.
Data Controller: Sarah Afiovana Ltd
Website: https://www.sarahafiovana.co.uk
Contact: info@afiovana.com
2. The Data We Collect
We may collect and process the following:
Personal Information
- Name
- Email address
- Phone number
Consultation Information
- Details relating to your hair loss
- Preferences and requirements
- Relevant lifestyle information
Sensitive Data (Special Category Data)
In some cases, we may collect information relating to:
- Alopecia
- Medical hair loss (including chemotherapy)
- Health-related details shared during consultation
This information is only collected where necessary and with your explicit consent, and is handled with strict confidentiality.
3. How We Use Your Data
We use your data to:
- Provide consultations and personalised recommendations
- Respond to enquiries
- Deliver our services
- Maintain accurate client records
- Improve our website and client experience
- Send relevant updates (only where consent has been given)
4. Lawful Basis for Processing
We process your personal data under the following legal bases:
- Consent – for sensitive data and marketing communications
- Contract – to provide services you request
- Legitimate interest – to respond to enquiries and improve our services
Where we process health-related information, we do so under Article 9(2)(a) of UK GDPR (explicit consent).
You may withdraw your consent at any time by contacting us.
5. Photography & Media
With your permission, we may take photographs for:
- Internal records
- Service planning
- Marketing purposes
We will always obtain explicit consent before using any images publicly.
You may withdraw your consent for image use at any time, and we will act promptly to remove any future use where possible.
6. How Your Data Is Stored & Protected
We take appropriate technical and organisational measures to protect your personal data, including:
- Secure systems and storage
- Restricted access to authorised individuals only
- Confidential handling of all client information
We handle all personal data in line with the standards of confidentiality expected within health and care environments.
7. Data Sharing
We may share your data with trusted third parties where necessary, including:
- Website and booking platforms
- Communication and email providers (such as Klaviyo)
- Analytics and website performance tools
All third-party providers are required to keep your data secure and confidential.
We do not sell your personal data.
8. International Transfers
Some third-party providers may store data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR.
9. Data Retention
We only retain personal data for as long as necessary:
- Enquiries: up to 12 months
- Client records: retained only as long as required for service delivery and legal obligations
Data is securely deleted when no longer required.
10. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent at any time
- Object to certain types of processing
To exercise your rights, please contact: info@afiovana.com
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled incorrectly.
11. Data Breaches
In the unlikely event of a data breach, we will act promptly and in accordance with UK GDPR requirements, including notifying relevant authorities where required.
12. Cookies
Our website may use cookies to improve user experience and analyse traffic.
You can manage or disable cookies through your browser settings.
13. Your Privacy Matters
We understand that hair loss is deeply personal. All consultations, records and communications are handled with complete discretion, sensitivity and respect.
14. Contact
If you have any questions about this policy or your data:
Email: info@afiovana.com