A clear information route for healthcare, cancer-support and hair professionals helping a client explore wigs, toppers or hair systems. Clients may also arrange a private appointment alongside clinical care. This page supports signposting and does not imply a formal partnership or endorsement.
PROFESSIONAL REFERRALS
A careful handover, not an assumption.
WHO THIS IS FOR
A page professionals can share with confidence.
Oncology & specialist nurses
For chemotherapy, radiotherapy and specialist nursing teams discussing practical hair-loss options and timing with a patient.
Macmillan & cancer support
A concise route to share with people seeking private or voucher-supported wig guidance during or after treatment.
Dermatology & hair-loss clinics
For clients managing alopecia, thinning or long-term change who need a discreet, individually fitted cosmetic hair solution.
Salons, barbers & trichology
For trusted professionals signposting when a client’s needs extend beyond a cut, colour or conventional salon service.
If you are receiving treatment
Ask your specialist nurse, chemotherapy nurse, radiotherapy team, GP or hospital support service how the local wig route works. NHS eligibility, charges, paperwork and named suppliers are determined by the referring service and may differ between hospitals.
You may also contact the atelier privately. A private consultation does not create or confirm an entitlement to NHS funding.
What to bring
Bring any referral, voucher or appliance paperwork you have, together with the name of the service that issued it. If treatment is likely to change your hair, a recent photograph can help with colour, density and style reference.
- Referral, voucher or appliance documentation, if applicable.
- The name and contact details of the referring service.
- A recent photograph of your usual hair, if you would like to use one.
- Any timing information you are comfortable sharing.
- Questions about comfort, maintenance, work, family life or budget.
What the atelier can establish
A consultation can explore suitable coverage, cap or base construction, colour, density, fibre or hair type, fitting, personalisation, care and realistic timing. It is a cosmetic and practical service; it does not replace medical assessment, diagnosis or advice from your clinical team.
NHS charges and help with costs
NHS wigs supplied through a hospital may carry a standard charge in England unless the patient qualifies for help. Charges and eligibility can change. Check current NHS Business Services Authority guidance or ask the hospital team arranging the referral before making a financial decision.
For healthcare and support professionals
A client may contact the atelier directly, or a professional may make an initial enquiry with the client’s knowledge. Please use the minimum information necessary and do not send detailed medical records through the general contact form.
A useful first message includes the client’s preferred contact method, the referring organisation, the type of paperwork being used and any genuine time constraint. Sarah will confirm whether the route can be accepted before an order or fitting is agreed.
01 · Agree the contact
Confirm that the client knows an enquiry is being made and how they would prefer Sarah to respond.
02 · Share the minimum
Organisation, paperwork route, preferred contact details and any genuine deadline are usually enough. Do not send medical records.
03 · Wait for confirmation
Sarah will confirm whether the referral or voucher route can be accepted and explain the appropriate next step.
What is not assumed
This page does not claim that Sarah Afiovana Hair Couture is approved by every NHS trust, that every voucher can be accepted, or that a referral guarantees a particular product or price. Those points must be checked against the current paperwork and referring service.
Questions people often ask
Do I need a referral to arrange a private consultation?
No. You can enquire privately. NHS funding or voucher use normally requires the hospital or other authorised service to complete its own referral process.
Does a voucher guarantee that it can be used at the atelier?
No. Voucher and supplier arrangements vary. Send the name of the referring service and the non-sensitive paperwork details first so the route can be checked.
Can I begin before treatment-related hair loss starts?
Often, yes. An earlier conversation can help with colour and style reference, but treatment timing and scalp questions should stay with your clinical team.
Should a professional send medical records?
Not through the general enquiry form. Share only the minimum information needed and obtain the client’s agreement before sending any personal information.
Can a professional discuss a client’s needs before referring?
Yes. Use info@afiovana.com for a brief, non-urgent professional enquiry. Do not include detailed clinical records unless a secure and necessary route has been agreed.
Official guidance
Start with the paperwork you have.
A short enquiry is enough. Sarah will confirm the appropriate next step without asking you to repeat more information than is necessary.