A considered atelier service for wigs and hair pieces that need a deeper reset—whether the piece came from Sarah Afiovana or from elsewhere.
THE VALET SERVICE
Restore, refresh, repair.
WHAT MAY BE POSSIBLE
Work chosen after inspection.
Refresh
Piece-appropriate cleansing, conditioning, reshaping and restyling for synthetic or human-hair pieces.
Colour & finish
Tone, root, surface colour and cut can be reviewed where the fibre and previous processing make further work appropriate.
Repair
Re-ventilating, lace or base work and replacement of suitable components may be considered after the construction and damage are examined.
Not every piece can be restored to an as-new condition. The aim, limits and likely result are agreed before work begins.
VALET SERVICE — £85 INCLUDING RETURN P&P
A standard refresh, with return postage included.
Synthetic refresh
£85 for washing, restyling and reshaping, including UK return postage and protective packaging.
Human-hair refresh
£85 for washing, conditioning, a cut refresh and restyling, including UK return postage and protective packaging.
Colour correction
Quoted separately after review. Suitable colour work only begins with your approval.
Repairs
Quoted after inspection, including re-ventilating, base repair or lace replacement where suitable.
Return dispatch is targeted within five to seven working days of arrival once the scope is approved. More complex repairs may need a separately agreed schedule.
THE PROCESS
Documented from arrival to return.
1. Request a review
Share the type of piece, its history, the problem and photographs if helpful. We will review your request and confirm the delivery or handover arrangements before you send anything.
2. Condition & quotation
Condition is recorded on arrival. The proposed service, limitations, quotation and estimated completion window are shared for approval.
3. Work & return
Approved work is completed and checked. The £85 standard service includes UK return postage and protective packaging. Wait for the atelier to accept your request and confirm delivery arrangements before posting.
BEFORE HANDOVER
Tell the full story of the piece.
Previous colour, heat, adhesives, repair and cleaning products can affect what happens next. Share what you know—even if the work was done elsewhere.
Remove personal items
Unless agreed otherwise, remove clips, pins, scarves, boxes and accessories that are not part of the piece.
Flag sensitivities
Mention known fragrance or product sensitivities before the service is accepted so we can explain whether the request can be accommodated.
Keep a wear alternative
The piece will be unavailable during the agreed work. If it is your only everyday option, discuss timing before handing it over.
COMMON QUESTIONS
A careful service begins with clear limits.
Do you accept synthetic and human-hair pieces?
Both may be considered, but the safe cleaning, heat and colour options are different. Acceptance follows inspection.
Can I send my piece immediately?
Complete the send-in request below, then wait for the atelier to accept your request and confirm delivery arrangements before posting. Payment alone does not authorise you to send the piece.
Will the piece look new again?
Not necessarily. Age, fibre, base condition and previous processing limit what can be achieved. The intended result will be discussed before work begins.
How much will it cost and how long will it take?
A standard synthetic or human-hair refresh is £85, including UK return postage and protective packaging. You arrange and pay for postage to the atelier separately. Colour correction and repairs are quoted separately and require your approval. Return dispatch is targeted within five to seven working days of arrival once the scope is approved.
What if more damage is found?
We will pause and contact you if the agreed work needs to change. Additional work should not proceed without approval.
A FRESH START FOR AN EXISTING PIECE
Request a valet review.
Describe the piece and what you would like restored. We will explain the next practical step.
SEND-IN VALET SERVICE
Describe the piece before you post it.
Each standard service is £85 including UK return postage and protective packaging. Tell us exactly what you would like and upload two clear condition photographs. Wait for the atelier to accept your request before posting. Inspection may show that the scope needs to change; no additional work will begin without your approval.
Repair or another request?
If the work is not listed below, please send an enquiry rather than checking out. Send a Valet Service enquiry
