A considered atelier service for wigs and hair pieces that need a deeper reset—whether the piece came from Sarah Afiovana or from elsewhere.
THE VALET SERVICE
Restore, refresh, repair.
WHAT MAY BE POSSIBLE
Work chosen after inspection.
Refresh
Piece-appropriate cleansing, conditioning, reshaping and restyling for synthetic or human-hair pieces.
Colour & finish
Tone, root, surface colour and cut can be reviewed where the fibre and previous processing make further work appropriate.
Repair
Re-ventilating, lace or base work and replacement of suitable components may be considered after the construction and damage are examined.
Not every piece can be restored to an as-new condition. The aim, limits and likely result are agreed before work begins.
CURRENT GUIDE PRICES
The service is priced against the piece.
Synthetic refresh
From £60 for washing, restyling and reshaping.
Human-hair refresh
From £75 for washing, conditioning, a cut refresh and restyling.
Colour correction
From £25. Tone, root or lift work is priced against the piece.
Repairs
Quoted after inspection, including re-ventilating, base repair or lace replacement where suitable.
Return dispatch is targeted within five to seven working days of arrival once the scope is approved. More complex repairs may need a separately agreed schedule.
THE PROCESS
Documented from arrival to return.
1. Request a review
Share the type of piece, its history, the problem and photographs if helpful. Sarah will confirm how to bring it to the atelier.
2. Condition & quotation
Condition is recorded on arrival. The proposed service, limitations, quotation and estimated completion window are shared for approval.
3. Work & return
Approved work is completed and checked. If you use the send-in checkout below, your order confirmation explains how to post the piece and includes tracked return delivery.
BEFORE HANDOVER
Tell the full story of the piece.
Remove personal items
Unless agreed otherwise, remove clips, pins, scarves, boxes and accessories that are not part of the piece.
Flag sensitivities
Mention known fragrance or product sensitivities before the service is accepted so Sarah can explain whether the request can be accommodated.
Keep a wear alternative
The piece will be unavailable during the agreed work. If it is your only everyday option, discuss timing before handing it over.
COMMON QUESTIONS
A careful service begins with clear limits.
Do you accept synthetic and human-hair pieces?
Both may be considered, but the safe cleaning, heat and colour options are different. Acceptance follows inspection.
Can I send my piece immediately?
Please complete the send-in request below before posting. Once checkout is complete, your order confirmation will include packing and address instructions.
Will the piece look new again?
Not necessarily. Age, fibre, base condition and previous processing limit what can be achieved. The intended result will be discussed before work begins.
How much will it cost and how long will it take?
Synthetic refreshes start at £60, human-hair refreshes at £75 and colour correction at £25. Repairs are quoted after inspection. Return dispatch is targeted within five to seven working days once the scope is approved.
What if more damage is found?
Sarah will pause and contact you if the agreed work needs to change. Additional work should not proceed without approval.
A FRESH START FOR AN EXISTING PIECE
Request a valet review.
Describe the piece and what you would like restored. Sarah will explain the next practical step.
SEND-IN VALET SERVICE
Describe the piece before you post it.
Choose a listed standard service, tell Sarah exactly what you would like, and upload two clear condition photographs. Inspection may show that the scope needs to change; no additional work will begin without your approval.
Repair or another request?
If the work is not listed below, please send an enquiry rather than checking out. Send a Valet Service enquiry
